Frequently Asked
Questions

What services do you provide?

Full-service production services.

  1. Sound services – large and small format.
  2. Video projection, video walls, capture, IMAG.
  3. Production and stage accent lighting.
  4. Staging – mobile stage and stage decking.
  5. Pipe & drape.
  6. Rigging support.
  7. Technical rider consultation, design, and fulfillment.
  8. Event technicians for sound, lighting, video.
  9. Equipment rentals.
  10. Backline fulfillment.
  11. Specialty technicians (A1, A2, L1, L2, stagehand, performer support.
  12. Sound system tuning and time alignment services.
  13. Service exclusivity with performance venues.

Are you local or national?

We provide event and production services on a national level.

Do you have the ability to fulfill a technical and hospitality rider?

Yes, we do!  We can negotiate and fulfill both technical and hospitality riders for local or national acts.

What brand of equipment do you have?

We carry a wide range of products.  See our production line card to see what we have!

What services do  you provide?

Services we provide:

  1. AVL system design, build, service mainly for high fidelity environments such as theaters.
  2. AVL service, preventive maintenance, and auditing.
  3. Service and maintenance agreements and packages.
  4. AVL system commissioning.
  5. AVL training and education services, general or specific.
  6. Emergency dispatch / on-call technicians for warranty and maintenance agreement customers.
  7. Some acoustic treatments.

Do you offer preventive maintenance programs after the warranty expires?

Yes, we do!  These programs are customized to your needs and give you priority response.

How does your warranty program work?

We typically offer a two-year warranty on the installation and craftsperson-ship.   Equipment warranties are based on the specific brands warranty program which can average between one to ten years, or sometimes lifetime.  During the term of the installation warranty, we can facilitate any equipment warranty issues directly.  Any equipment failures still under warranty after the installation warranty expires may incur a small technician site visit fee.

Are you local or national?

We provide quality services at a national level and will travel to you.  We also offer local emergency services as needed depending on the complexity of your systems.

What kind of support do you give us after the systems are installed?

Our rigorous support program allows you and your operators to focus and rely on us with any concerns or issues you may have.  We are always available to answer any questions, troubleshoot, or simply give piece of mind for your team.  Our service and support lines allow you to connect directly with our on-call team if anything urgent arises during or after normal business hours.

How does training work?

Training is catered specifically around your needs.  We typically recommend a basic system overview training with everyone and then an in-depth training with key operators.  One of our team members will be present with your operators during your first times using the systems and to ensure that everyone's first experience with your new systems is nothing less than spectacular.

How long will things take to install?

Installation timeline depends on many variables that will be discussed during an initial kickoff meeting.  

What brands do you recommend?

We carry a wide variety of brands and design every project around your specific needs.  See our installation line card to see who we partner with.

What measures do you take to future-proof the sound system?

Most systems now use CAT cabling for most of the infrastructure.  Sometimes it makes more sense to pull extra cabling during the initial installation process to account for possible expansions you may foresee.

Will my sound system be loud enough?

Yes absolutely.  We will not install any sound system that will not meet or exceed you needs or the demands of the space.

Can you handle any electrical and / or conduit work needed for our project?

Yes!  We have a journeyman electrician on our full-time staff and partner with reliable trusted electrical contractors for work requiring permitting or engineered drawings.

How long is a quote good for?

Quotes are good for up to 30 days. After expiration we will have to resubmit pricing and availability to our vendors to ensure pricing has not changed.

What are your service rates?

We offer custom service plans as well as various types of service and maintenance agreements and pricing – call for a custom quote!

How long is installation?

Installation timelines will depend on the size of the system and the type of installation – they can range from a couple of days to several weeks.

Do you include electrical, drywall and painting?

No, we do not offer electrical, drywall, or painting. If you'd like a referral to someone who can do those services, just ask!

Do you provide support for high profile events?

Yes! We offer a variety of options to help supplement your existing staff and equipment, or provide full production and support for all types of events.

Do you provide training?

All installed systems have staff trainings included – additional training can be designed and purchased separately.

What are the warranty terms for installation?

We provide a 2 year post installation warranty on labor. All equipment warranties are through the manufacturer and vary.

What kind of documentation do you provide?

We provide our clients with an extensive closeout folder containing warranty information, one lines (if necessary), user manuals, and can create customized learning and reference documents.

How much is this going to cost?

We focus on building systems that meet both the budgetary requirements of our clients as well as meeting their system goals and functionality needs.